This policy sits alongside your legal rights. If your local law gives you more than this policy does, your law wins.
1. Planner PDFs bought directly from us.
If a file is defective, will not open, or does not match how we described it, email legal@othvane.com and we will fix it, replace it, or refund you in full. If you simply changed your mind, email us within 14 days of purchase and we will consider a refund case by case — but see section 3, because for immediate downloads you may have already waived the statutory right to change your mind.
2. Subscriptions.
Cancel at any time in Settings, Manage subscription; your access continues to the end of the period you have already paid for. Cancelling does not delete anything you have logged: your entries, streaks and history stay in your account and remain visible, and any planner you bought outright stays yours. What stops at the end of the period are the paid features — the AI assistant and scanning printed pages. You can export everything at any time from Settings, Your data. If you cancel within 7 days of your FIRST subscription charge, email us for a full refund of that charge. Renewal charges are otherwise non-refundable, but we will always correct billing mistakes, and if we discontinue the service we will refund the unused part of what you paid.
3. Your statutory right to change your mind (EU, EEA and UK consumers).
You normally have 14 days to withdraw from a purchase without giving a reason. For digital content that is delivered immediately, that right ends once delivery has started — but only if, at checkout, you expressly consented to immediate delivery AND acknowledged that you would lose the right to withdraw. We ask for both with an unticked box and confirm them to you by email. If you were not asked, or did not agree, you keep the right to withdraw and we will refund you in full. For a subscription, if you withdraw within 14 days we refund what you paid less a proportionate amount for the service already supplied. To withdraw, email legal@othvane.com with your order details; we refund by the same payment method within 14 days of being told.
4. Faulty or misdescribed digital content (EU, EEA and UK consumers).
Separately from the right above, if what we supplied is faulty or does not match its description, you are entitled to have it put right, and if we cannot do that within a reasonable time or without significant inconvenience to you, to a price reduction or a refund, as your law provides. These rights are not time-limited to 14 days.
5. Bought somewhere else.
If you bought through a third-party marketplace or reseller rather than directly from us, that platform took the payment and is the seller of record, so refunds for that order go through the marketplace where you completed the purchase, under its refund process — not this policy. We can still help with anything to do with using the planner itself.
6. Rewards, codes, and free access.
Promotional access, referral rewards, badge rewards, and redemption codes have no cash value and are not refundable.
7. How to reach us.
legal@othvane.com. We aim to answer within 5 business days.